Sunday, November 8, 2009

TOUCH


    Question: Why do we touch, where do we touch, and what meanings do we assign when someone else touches us?

      Illustration: An African-American male goes into a convenience store recently taken over by new Korean immigrants. He gives a $20 bill for his purchase to Mrs Cho who is cashier and waits for his change. He is upset when his change is put down on the counter in front of him.

      What is the problem? Traditional Korean (and many other Asian countries) don’t touch strangers., especially between members of the opposite sex. But the African-American sees this as another example of discrimination (not touching him because he is black).

    Basic answer: Touch is culturally determined! But each culture has a clear concept of what parts of the body one may not touch. Basic message of touch is to affect or control — protect, support, disapprove (i.e. hug, kiss, hit, kick).

    • USA — handshake is common (even for strangers), hugs, kisses for those of opposite gender or of family (usually) on an increasingly more intimate basis. Note differences between African-Americans and Anglos in USA. Most African Americans touch on greeting but are annoyed if touched on the head (good boy, good girl overtones).
    • Islamic and Hindu: typically don’t touch with the left hand. To do so is a social insult. Left hand is for toilet functions. Mannerly in India to break your bread only with your right hand (sometimes difficult for non-Indians)
    • Islamic cultures generally don’t approve of any touching between genders (even hand shakes). But consider such touching (including hand holding, hugs) between same-sex to be appropriate.
    • Many Asians don’t touch the head (Head houses the soul and a touch puts it in jeopardy).

    Basic patterns: Cultures (English , German, Scandinavian, Chinese, Japanese) with high emotional restraint concepts have little public touch; those which encourage emotion (Latino, Middle-East, Jewish) accept frequent touches.


    Posted by,

    Lok Yee Wei

Sunday, November 1, 2009

Relationship or Social Groups

Interestingly enough, I just found out that family members are actually classified as a member of this type of group. It is called the relationship or social group. All these while, I have always thought family as itself; that it is not classified under anything. But alas, it is. A relationship or social group also includes friends and neighbors or basically any group that you sought affiliation, affirmation, and affection from.

The group is practically where you will pour out your feelings and emotions. This type of small group may last forever or sometimes may only last a year or two. For example, my family is a group that is long lasting whereas the group of college friends that I'm with now is short term as it may only last as long as we are still in the same college.

The development of my self-concept is largely based on my strong identification and participation with the members of these groups. In other words, they form who I will be. So, be careful of the your own relationship or social groups as they very much influence who you become.

Evaluation in Conflict Management

Evaluation is one of the conflict management strategies. I'm amazed by how simple words like `I' and `You' can create a different reaction altogether from every person.

Evaluative You-Messages

- You never reveal your feelings.
- You just don't plan ahead.
- You never call me.


Descriptive I-Messages

- I sure would like hearing how you feel about this.
- I need to know what our schedule for the next few days will be.
- I'd enjoy hearing from you more often.


Simple and easy but unfortunately, people tend to only use the evaluative you-messages as they always like to save their own face. Recently, I have tried applying the use of both type of messages in my conversations and I found the results amazing. The difference in reaction is evident. Here is how the conversations sound like :


Friend A : Hey, lets online together tonight, then we chat till morning =)
Me : Sure anot?? You never online before also...
Friend A : WHAT??! I online everyday okay!!! You are the one who didn't online!
Me : Got la...I online every night...around 9pm...everyday sure got but never see you also..
Friend A : WEI!!! That's the prob la...I online 3pm onwards till around dinner time! You online later at night...How you see me??? Ask properly first la...
Me : oops...sorry sorry....okay....sorry a...


Well, disastrous isn't it? For all I know, friend A was uber pissed with me that day. Argh...Felt so bad...okay, let's continue with the I-messages...


Friend B : Hey, why you look so down today?
Me : Didn't I tell you?
Friend B : No, I don't think so...I was kinda busy this whole week remember...we hardly met la...
Me : Yeah, I remember...I would really like to confide to you my problems but sometimes I feel bad bothering you.
Friend B : awwwww.......Don't say like that...I would be more than happy if you are willing to share your secrets or problems with me...So, no matter how busy, I will give sometime...well, what are friends for if not to support you when you're down??
Me : Thanks a lot dear...


So, saw the difference in reaction? When you use the you-messages, people become all defensive of themselves straightaway as they see it as a form of personal attack. They react in a way to protect their image or save their own face. On the other hand, the I-messages focuses on the speaker than the receiver, thus the feeling of being attacked head on does not exist. Therefore, the person reacts more warmly to you as their defense is not on alert. Hence, you can see that using I-messages is way better than using you-messages. At least it reduces conflicts and maintains relationships. =)

Group's communication

Well what is a group ? A group is the people who share the same interest or goal and form a group out of the population. The amount of people in a group is not limited to an exact amount. A group is formed when there is a task that need to be done. Therefore, communications are very important.

There are few ways of communication that determine whether a group can successfully fulfill its goal or not. One of the ways is face-to-face discussion. This involved where every member in the group are involving their thoughts and share their conflict and ideas.This also involves verbal and non-verbal cues to enhance the meaning of their ideas and would not cause misunderstanding. This way is the most effective way of communication in a group that can helps to solve problem and conflict.

Another way of communication is through online services. For modern technology era, human are no longer have to wait for days or months just for a short reply and feedback. Nowadays, human can communicate through instant messenger and e-mail. This way is fast and easy for a long distance communication. However it could easily cause misunderstanding, because it does not contain non-verbal communication that support verbal communication. We do not know the tone of the words. For example, "No lah" can be mean as normal way of saying due to the culture. However, it could be misinterpret as angry tone, such as NO LAH could be mean as getting annoyed or angry. Therefore this ways are not really effective compare to face-to-face communication.

Great power comes with great responsibility

In every organisation exists, majority of the people would like to become a leader if they were given a chance to become one. Why they will wish to be leader? Well, I cant answer that in definite answer. Different people have their own different reason to become a leader. Anyways, just wanted to say that great power comes with great responsibility. It was well said and it is the truth of becoming a leader. As a leader, he/she holds the power to control, in the same time, he/she has to make a decision wheather is painful or good decision. As a leader, he/she will able to lead with his/her ability and personality. Sometimes, a difficult situation will make/push us to take step to become a leader. One of the example is,
Spiderman



Well, I'm sure that most of us know what is spiderman and the origin of the spiderman. He was just a normal and simple human. Well this was't last till when he got his power after he got stung by a unique spider and he gained a new power. Initially, he did not use his power wisely and use his power to get money. His uncle knew that he was misused his power, and told him that great power comes with great resposiblity.

He did not listened till things had changed when his uncle was died due to a gun shot by a bad guy. He was angry and chased after the bad guy. He beaten up the bad guy and he wanted to get revenge for his uncle. However, he did not kill the bad guy as he knew that even though he kill the bad guy, he would not bring his uncle back. This was the hardest decision that he had to make as he had the power to kill the bad guy. Instead of killling the bad guy, he arrested the bad guy while waiting for police to capture the bad guy.

From that day onwards, he remember the words that his uncle said which was great power comes with great resposiblity, with his power gained, he had picked up his responsiblity as one of the super hero to save the world.

As you can see, spiderman was one of the leaders that emerge out his leadership due to significant change of situation and events. He was well respected leader and everyone knew that with his power, he took up the responsibility to save the world from criminals.

Sunday, October 25, 2009

Communication process

Communication seems so natural and one generally assumes that there is no need of working on it. It is so untrue. Most fights or arguments with spouses, children or friends are the result of bad communication. How much of an argument is caused by ineffective communication? How much of what is said is taken in the wrong context? How much of the meaning was changed or lost? How much was totally misunderstood or came out wrong? All of those are examples of broken communication.

Communication is a process and as such contains many elements susceptible of defect. Here are the elements of the communication process (see picture):

  • A message: what need to be communicated
  • A messenger: the person who has something to communicate
  • A receiver: the person who will receive the message
  • Encoding: verbal and non-verbal convention of communication
  • Decoding: reading by the receiver of the encoding done by the messenger
  • Channel: the means of communication

This process works as follows: The messenger has something to communicate, a message. This message has an intent. The messenger will encode his message with words, behaviour and body language that he senses will help him to best communicate this message according to his intent. The message will go through a channel, a means of communication such as e-mail, face to face or phone conversation, letter, presentation. The receiver will then decode the message using conventions, cultural or contextual background, and language skills. The message he receives might or might not meet the intent of the messenger.


Sunday, October 18, 2009

persuasive language

Persuasive language makes you do or think something. It could be the words on a chocolate wrapper which tempt you to buy a particular brand. Or the word on a newspaper, encouraging you to vote for someone.

Well, I personally regard persuasive language as a form of language that makes a person do what you want them to do; in other words to influence or manipulate others. In our daily life, we can see persuasive being used everywhere. We also use it quite a lot ourselves I think.

When you are pestering your parents to let you go somewhere, begging your lecturer to postpone the deadline of assignments, asking a favor from a friend, selling things to others, etc; you are definitely using persuasive language. Thus, it is obvious that persuasive language is very important and useful.

So, the other day, I was having lunch with a group of friends when we were approached by a guy who claims to be from UCSI University College. He is trying to help unfortunate children find sponsers or trying to collect money through selling stickers. Having donated once already, me and my friends told him that we are not interested anymore.

I was pissed when he answered `wah, help children also not interested ah!' WHAT???? He wants us to donate some money...He is trying to do so but don't you think the language he used is inappropriate?! Instead of giving his cause a second thought, we totally cut him off after hearing whay he said! Seriously, he should go for persuasive language classes!

If he were more patient and polite, one of us may have donated to the organizaton..We wouldn't be angry with him and start shoo-ing him away. Therefore, I think people in the sales line or in this case; charitable line should have good knowledge on persuasive language as it will help them in their career.